FAQs
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Shipping & Delivery
How long does delivery take?
Orders are typically delivered within 7–12 business days, depending on your location.
Do you deliver nationwide?
Yes, we deliver anywhere in South Africa.
How much is shipping?
Shipping costs are calculated at checkout. We also offer free shipping on selected products and promotions.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive a tracking number via email or SMS.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, Instant EFT, Apple Pay, Google Pay, and other secure payment options available at checkout.
Is my payment secure?
Absolutely. All payments are encrypted and processed through secure payment gateways.
Returns & Refunds
What is your return policy?
You may return eligible items within 30 days if they are unused and in their original packaging.
What if my item arrives damaged?
Please contact us within 48 hours of receiving your order with photos, and we'll arrange a replacement or refund.
How long do refunds take?
Approved refunds are usually processed within 5–10 business days, depending on your bank.
Customer Support
How can I contact EZLiving?
You can reach us via email, WhatsApp, or our Contact Us page.
What are your support hours?
Monday to Friday: 8:00 AM – 5:00 PM (SAST)
How quickly do you reply?
We aim to respond to all enquiries within 24 hours on business days.